Technology Solutions Centre

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Ellucian Go Mobile App

The University of Winnipeg has launched a free mobile app, which makes it easy for students to connect to campus and manage their student accounts. The app allows students to manage a range of account functions, including: viewing course schedule, viewing grades, viewing their overall account balance and recent payments. Undergraduate students can register and drop courses through the app.

In addition the app provides content and tools of interest to all of the university community including News: to get UWinnipeg headlines, Events & Dates: which allows you to update your calendar with University events and academic dates, Maps to view campus maps with pictures and building information, Contacts to access a directory of campus departments and Websites to access UWinnipeg web resources, including the library, Nexus,  and more.

Questions about the campus-wide move to Windows 7 and how it'll affect you? 

This is where the answers are...

As of April 8th, 2014, Windows XP will have reached its effective EOL (end of life), development by Microsoft.

In general, this means that as a company Microsoft will not be actively improving upon existing features or adding new ones to Windows XP.

PC Renewal Guideline


For Staff/Faculty:

  • We provide renewal desktop PCs to all full time continuing positions
  • We provide new desktop PCs to new full time continuing positions.  For those new staff/faculty that require a laptop, we cover the base amount that would have been allocated to a new PC, and the dept/faculty member covers the difference

Not included:

  • Part time/term staff
  • Contract faculty
  • PCs purchased for research (on grants, etc)
  • Laptops
  • MACs
  • PCs used for specific functions but not allocated to a full time resource (data entry kiosk used by student assistants, a PC used by a department for access to a specific application).
  • Some University depts. / schools / affiliations cover their own, including:

Menno Simons College 




For Students:

  • We provide renewal desktop PCs to all permanently allocated to teaching space, which includes:

departmental teaching labs

smart classrooms

  • For those departments requiring upgrades to the base amount provisioned through the PC renewal program, we cover the base amount that would have been allocated to a new PC, and the dept covers the difference
  • We also cover 2 open student lab spaces

Library reference area

Uplink student lab

Not Included:

  • departmental student lounges such as Aboriginal Student Lounge, International student services lounge area, indigenous studies lounge area
  • other PCs and areas setup by various departments for various reasons (not covered by definitions above) Ex. Community lab in the Wii Chiiwaakanak Learning Centre
  • MACs

It’s pretty-much business as usual for TSC and our internal clients for now.

Even though Microsoft will not be actively developing/improving XP, the vast majority of the software vendors The University relies on still will; and have committed to doing so for the foreseeable future.

This means if your campus computer is currently running Windows XP, it will still continue to function as it always has for you.

TSC is and has been implementing many new services to improve our network and information security posture.  These services assist in mitigating known and future risks  the University campus network may face.

The University has always been committed to ‘refreshing’ our IT assets on a scheduled basis and improving the end-user experience regularly; that won’t change.  TSC has been moving to the Windows 7 platform gradually over the last year as we ‘refresh’ our aging PCs.  TSC also has a project underway to take on the task of upgrading the operating systems for those PCs not due for renewal this year.

TSC is working on a schedule that will be posted and communicated to everyone once created.

TSC has been well aware of this end of life date and has clearly had it on our radar.  The pre-requisite for us was to get our desktop platforms off of NetWare on to Windows Networking before being able to take on the OS upgrade across campus.

Yes TSC will be offering training, please stay tuned for more information


Here is what Windows XP looked like and what will change


windows xp



This is what it will look like in Windows 7



 windows 7

As the rollout of new systems and upgrades to XP operating systems progress, we ask that Windows XP users remain diligent in protecting their computers and ensuring data they access remains safe.  Here are some tips on how you can accomplish this:

  • Do not operate your system with Administrator-level access; use Power User level access instead
  • Make sure your ESET Anti Virus software is running and updated (the green eyeball in the taskbar)
  • Do not use Internet Explorer for web browsing; instead use Mozilla Firefox, Google Chrome or another third party web browser
  • Watch your browsing habits and protect yourself from hostile web scripts by installing NoScript
  • Make sure you are running the latest version of Adobe Flash and Java
  • Install a privacy plugin to your Firefox or Chrome browsers for added protection. We recommend Ghostery (please see next FAQ)


Ghostery is a browser tool available for Firefox, Chrome, Safari, Opera, Internet Explorer. It scans the page for trackers - scripts, pixels, and other elements - and notifies you of the companies whose code is present on the webpage you are visiting. Usually, these trackers aren’t visible, and they are often hard to find in the page source code. Ghostery allows you to learn more about these companies and their practices, and block the page elements from loading if the user chooses.

Are there some marketers you trust, but others you’d rather turn away? Do you want to allow tracking on some websites, but not on others? 

Ghostery shows you the invisible web – cookies, tags, web bugs, pixels and beacons. After you’ve seen what’s tracking you, you can decide whether or not you want to block any or all of the companies in Ghostery’s library.  On an average day, Ghostrey will block over 100 million trackers – both visible, like ads and commenting systems, and invisible, like analytics scripts. Ghostery puts the power in your hands, giving you complete control over access to your information and a speedier browsing experience.

Click here for Firefox install

Click here for Chrome install

If you have any questions about Ghostery please click here

There are two types of laptops on campus:

1) Purchased via TSC. Has a U of W tag on the laptop

a.We are suggesting that you follow the ‘Things you can do’ notes to keep your laptop safe

b.If you are running ESET (your laptop is used primarily on-campus), make sure your laptop is regularly on campus and connecting it to the network to ensure that the latest ESET Anti-Virus software is running and updated. If your laptop is primarily off campus, please make sure that the Anti-Virus software is running and updated regularly.

c.   TSC will be communicating out a schedule of when your laptop will be assessed as to its suitability to be upgraded to Windows 7

2) Purchased with grant money, TPDA or other funds outside of TSC (e.g. Powerland, Walmart etc)

a.We are suggesting that you follow the ‘Things you can do’ notes to keep your laptop safe

b.It is up to you to make sure that you have Anti Virus software on your laptop and that it is updated

c.It is up to you to upgrade your laptop to a new Operating System

As good as we try to be there might be a few things we’ve initially missed ;)

Based off of your questions and feedback TSC will be updating this FAQ page as we go.

Please contact the Service Desk via email, help.desk@uwinnipeg.ca or by phone, 204-786-9149 with your questions and comments.

After you have planned your courses, you can schedule your sections on the Plan & Schedule tab. On the course list on the left hand side of the page, click View other sections to view the times and dates a course is offered. Click on your desired section to plan the section.  You can also search for sections by using the Course Catalog. If you have any time conflicts, the sections with the time conflict will have a red border on the timetable.

  1. Select Plan & Schedule. When you are ready, you can select Register Now.  If your schedule contains available sections for more than one course, you will be registered for all of them successfully. If your schedule contains some available and some unavailable sections, you will be registered for the available sections only. Then you can search for the remaining available sections that you need. You also have the option to register for each course individually by selecting Register on each course. If a course is full, the Register option will not be available, click Add to waitlist to add yourself to the waitlist.

Answers to all your Office 365 questions

Students can take advantage of free Office 365 ProPlus, through a self-sign up process

Microsoft is committed to the success of each student and educator. Microsoft believes this offer will help students thrive in their educational endeavors by providing Microsoft’s best productivity solution at no additional cost.

1.    Go to Office.com/GetOffice365

2.     Click the “Find out if you’re eligible” link

3.     Put in your school provided email address

4.     Follow the prompts to login to Office 365

5.     Download Office and sign-in with your school ID

In addition to having access to the Office ProPlus client which has application like Word, Excel, PowerPoint and OneNote, which work across your PCs and Macs, you can active the clients on your iPad, iPhone, and Android Phone, giving you access to edit and review your homework on the go. 


You also get 1 TB of storage through OneDrive for Business to ensure you access to all of your documents whenever you need them. 


If you using a computer that doesn’t have Office installed, don’t worry you can edit or review those assignments in Office Online in any browser.

Office supports PCs and Windows tablets running Windows 7 or higher, and Macs with Mac OS X 10.6 or higher.


Office for iPad can be installed on iPads running version 7.0 or higher.


For information about mobile devices, visit www.office.com/mobile.

ž   The online version of your favorite Office applications where you can share and simultaneously work on your documents with classmates and friends. No need to merge different versions later.

  • Download the OneNote app for PC, Mac, mobile & tablet
  • Purchase either:

ž   Office 365 University (best for University students)

ž   Office 365 Home Premium

When you graduate, or are no longer a student, your Office 365 subscription through your institution ends upon graduation. You may enroll into other consumer or commercial offers available. If you have Office 365 Education at your school, you should make sure to transfer all your files from your school OneDrive to your personal OneDrive prior to graduation. 

Office 365 ProPlus comes with a full version of Office and familiar Office applications like Word, Excel, PowerPoint, Outlook, OneNote and more. Office 365 ProPlus is a user-based service and allows each student to install on up to five PCs or Macs, and five tablets (iPad) and access Office mobile applications on iPhone and Android phones. (Office Mobile applications are included with all Windows phones). More information here.

Yes, this would count towards the limit of installing it on 5 tablets. Just install the applications and sign in with your school ID. 

No, Office 365 University will continue to be sold to enable students that do not take advantage of this free benefit and likewise for the Office 365 Home Premium offer. 

Office 365 University includes 60 minutes per month of Skype premium.

Office 365 ProPlus includes additional organizational applications such as Lync and a number of added technologies for organizational uses (Information Rights Management as one example) that are not available in Office 365 University.

No. The Office purchased is a consumer offering and students can continue to take advantage of the purchased offer.  

The office client supports having both an Office 365 personal account (used when you signed up for Office 365 University) and a school account (login provided by your school), students will be able to remain signed in with both. Office install will have both your personal and institution ID associated with it after the installation. 

If you are having issues installing Office, visit Install Office on your PC or Mac with Office 365 for business (http://aka.ms/Y0o21h) for installation instructions.


Or come to the Technology Service Desk in 4C32B (Uplink) Monday-Friday 9am-6pm

Do you know OTTO...?     

(on-site August 19th)

As advanced as OTTO is, there are things us humans do that he just doesn’t understand yet.

The Service Desk has a few requests/suggestions that will make working with OTTO a breeze…

  • Please, never change the subject line of an email sent by OTTO.       This could result in your notes going into the wrong ticket, having a new ticket created in error, or having your notes missed by the last analyst and/or OTTO completely! If OTTO changes the subject line for you, you’re safe to use that one.
  • Email signatures, life quotes and footer disclaimers are fine when communicating formally, however OTTO is one of the family so these can be omitted when corresponding with your tech via email. (and it keeps OTTO’s notes clean and tidy)
    • Examples:
      • Life quote - “Trust your own instinct. Your mistakes might as well be your own, instead of someone else's.” - Billy Wilder
      • Disclaimer - “This message is private and confidential. If you have received this message in error, please notify us and remove it from your system.”
  • OTTO will often ask questions during the life of a ticket.       Instructions will be provided for any type of ‘action’ OTTO asks you perform. These questions should be easy to spot.
  • After your issue has been resolved, please open a new ticket instead of adding a new issue at the end of an email chain. This ensures that OTTO knows what issues are current and what’s already been fixed!
  • New issue, new subject line! Please do not ‘reuse’ or add to an old email subject line if you’ve got a new issue to report. Again, this is to make sure OTTO knows what’s new vs. what’s already been fixed.

Since OTTO is still learning some of those might change a little, or a lot.

With your assistance and understanding we’ll have OTTO trained quickly!

At this point you'll mostly work with OTTO via email.

We've put together a handy guide that walks through what the typical OTTO ticket life-cycle looks like...

It's OTTO-matic!


Are you a Mac?

While most of our campus computers are Windows PC's, we haven't forgotten about those pomaceous fruit supporters out there ;)

The short answer is NO!

You might have received a message from Apple to upgrade your Apple computer to Mavericks. Please do not do so!

If you are running OS X 10.6 (Snow Leopard) or lower and upgrade to Mavericks you will lose the ability to print.

If you are given the option to install Mavericks click no.

For users who already have Lion or Mountain Lion (10.7 & 10.8) it is not recommended to upgrade your existing version of Apple OS on top of what you already have.

Please contact the Service Desk if you have more questions or need more details.

Frequently asked mailWatch spam filter questions and How-To guides 

Please download and follow the pdf guide found here: mailWatch Guide (basic)



Students will find the answers to some of their most common questions and concerns here.


There is a new and updated Technology Sector web site. Please visit us at:


If you are a student and looking for help on how to activate your student account, please visit:


As always, you can also contact the Technology Service Desk at servicedesk@uwinnipeg.ca or 204-786-9149 and we will be glad to assist you!



Effective immediately, all students will be required to activate or ‘claim’ their University labs account in order to be able to log into any of the student computers on campus. (labs, Uplink, etc). Starting in August 2018, as part of the claim ID process all students will need to read and accept the Acceptable Use of Information Technology policy prior to claiming their ID.

Each student will be required to go through this process a minimum of once every 13 months in order to keep their labs account in good standing.  Otherwise, the labs account will automatically expire, at which point it will be mandatory to log back into the ClaimID portal and renew the account.

The process is straight-forward and can be done from virtually any web-browser; even from a smartphone.

  • Go to: https://myidm.uwinnipeg.ca
  • The Acceptable Use of Information Technology Policy will display on the screen. Read and Acknowledge Acceptance of the policy by selecting “Accept to Login” at the top right of the page.
  • Enter your WebAdvisor username and password in the fields on the Login page and click “Login”
  • Under “Students Detail” section, Click on the “Edit Your Information” link located just right beside your name there.
  • Type “yes” (without quotes) in the blank field located just below “Value”.
  • Click on “Save Changes” button to extend your account for another 13 months.
  • Finally, click the “Logout” link from the top of the page to finish.

At this point your labs account has been activated and you will be able to log into the various student computers on campus.

If you have any questions, please contact the Service Desk:

Ph: 204-786-9149 opt 1

Email: servicedesk@uwinnipeg.ca

You need to log into Webadvisor first and change from your temporary password, to a new password of your choosing.  This username and new password will be what lets you log into Webmail.

Please check your Webmail for your printing credentials.  They should be sent to you as soon as you become a student.  Also, please remember that you need to go to one of the pay-stations located in the Library or Uplinks to add funds first.


This is common for students whose first names begin with the letter L.  
Rule of thumb: if your first name starts with an L, the first character after the hyphen in your username is going to be an L and not the number one.
If you've forgotten your password and need it reset, you can contact the Technology Service Desk  

You can come to the Technology Service Desk located in Uplink (4C32B) and request antoher copy. 

You can also go to Student Central, located on the main floor of the Centennial Building and request another copy.  You can also call them at 779-UWIN (8946) or email them at studentcentral@uwinnipeg.ca. If you just can't see them in person, please leave them a message and be patient - they will call you back!


You can visit http://libanswers.uwinnipeg.ca/index.php as a starting point.  Most of the common student questions have been asked and answered already.  
If you still have a question about your courses, registration, tuition fees, etc., you're probably looking to speak with Student Central.
If you forgot your password and need help with that, you're going to need to speak with the Technology Service Desk by going to Uplink (4C32B) or at 786-9149 (opt 1), servicedesk@uwinnipeg.ca or use the online form: 



The University support staff have seen an increase in the amount of students asking the same question over the last while; “How come my assignment is only printing on one side of the page now?”

The short answer is this; since the University is in the process of moving all of its computers and clients from Netware to Windows networking environment we’ve run into a small ‘blip’ where the printing driver provided to us by the vendor doesn’t automatically give us all of the print functions we’re expecting.  One of those functions is “duplexing”, or the ability to utilize both sides of the paper when printing.

Although automatic duplexing is not available it is still possible to print duplex. There is a very simple work-around, but it does require a couple of extra mouse-clicks whenever you want to print on both sides of the paper.

If you are using Microsoft Officeclick on “Printer Properties”, for all other programs click on “Properties” then in the “Duplex” menu click on the drop down arrow button and select “Open to Left” then click on “OK”. Then click on “Print to proceed with the printing process.

Click on the following link for some handy screen-shots...

Duplex Printing Guide

Helpful guides to help you get the most from your Cisco VOIP (Voice Over I.P.) phone.

Please dial 204-789-6222 and as soon as you hear the auto-attendant's voice, press the * key on your phone.

From there you will be prompted to enter your extension and password as always.

Sometimes users will get a message that says, “Your Mailbox is Full” even though there are no new messages in it.   Because the system does not distinguish between new, saved or deleted messages this message indicates it is time to delete messages from  your deleted box to free up space.   Here are steps to delete your deleted box in case you run into this problem.

Steps to Delete your deleted messages.

  1. Log on to your voicemail as usual.
  2. Press option 3 which says, “To review  old messages Press 3.
  3. For deleted messages press 2.
  4. To review deleted messages press 1.

-          You can review each of your deleted messages individually and select from a variety of options.

  1. To erase old messages press 2.

-          Your deleted messages will be permanently deleted, delete your messages?

  1. To Delete press 1.
  2. To Cancel press 2.

We've provided the answers to the most frequently asked questions regarding the UW-Wireless network here:

Everywhere on campus, including the main campus buildings, AnX, Asper Centre for Theatre & Film, Buhler Centre, Duckworth Centre, Helen Betty Osborne Building, McFeetors Hall: Great-West Life Student Residence, Menno Simons, Rice, Richardson College for the Environment and Science Complex and UWSA Daycare Centre.


Click here for a map with more details 

All of the named buildings have coverage.

*note that the map will open in a new window*




There will be absolutely no exceptions as the printing system is not able to "talk" with this wireless network.

Not really...

UWinnipeg stresses sustainable practices. Like everything else, the more wireless capacity you use, the less there is available to others. Eventually our bandwidth runs out and it is costly in both economic and environmental terms to continue upgrading and adding capacity to this resource.  Please use only what you need.

To help ensure the UWinnipeg Internet connection is made available for everyone, strong network policies have been implemented which limits or hinders applications that consume high levels of bandwidth.  This includes (but is not limited to) P2P programs, Torrent downloads and others. (subject to change at the University's discression)

Contact Conference and Event Services at: events@uwinnipeg.ca or 204-988-7525

Contact Conference and Event Services at: events@uwinnipeg.ca or call 204-988-7525

You can contact the Technical Solutions Centre Service Desk via:

Email: servicedesk@uwinnipeg.ca

Phone: 204-786-9149

Students - Option 1

Staff and Faculty - Option 2

Do you know?

  • Each wireless device takes up ‘address space’ on the network simply by being physically on campus with the power turned on. If you limit the number of powered on wireless devices you simultaneously use on the UW-WIRELESS network you help to ensure that everyone can expect to receive the best possible access.
  • You can increase the life of your device’s battery and be eco-friendly by turning off your wi-fi or turning off the device when it’s not being used.
  • The Internet bandwidth that the University provides for the UW-WIRELESS network is expensive and has a limit.  We understand that everyone needs some down-time, but when you stream videos and music from the internet you could be taking away critical bandwidth resources from a colleague who legitimately needs bandwidth for access to learning and coursework resources .

Here is some general information and answers to some of our as un-yet categorized questions.


For dropoff location, dropoff times, submission guidelines and response expectations please review and follow the steps outlined in the Exam Scanning Submission Form


Should you have any questions or concerns after reviewing the document, please email ExamScanning@uwinnipeg.ca or call the Service Desk @ 204-786-9149.


TSC is preparing to implement a new, standardized method of automatically installing important Windows updates to all of our campus computers.

The morning of Tuesday, May 13th is when this new deployment model will become “live” on all campus Windows machines (not applicable to Macs at this time).

This new model has some significant advantages:

  • You, our clients, will not be burdened to remember to install these sometimes critical updates.
  • By controlling how and when these updates occur, TSC can ensure that the updates can co-exist with the other standard software tools the various University departments use.
  • The over-all security model employed across campus computers will remain consistent and up to date.

As an end-user you shouldn’t notice much of a change regarding your usual routine, however there are a few things you need to be aware of:

  • You will see a pop-up message in your task-bar (bottom-right, near the clock), informing you that an update is occurring.
  • The first few times this update happens you might notice a little sluggishness with your computer. This is natural as new things are added. Once the software versions have caught up to the latest available, subsequent updates should be hardly noticeable.
  • You will be required to reboot your computer for some of these updates to finish installing properly. Rest assured that you will be given obvious notice that you have 90 minutes to save what you’re working on before the reboot occurs.      
  • There might be instances where you will be asked to reboot a few times in a fairly short span as some updates rely on other updates being installed first. We realize that this seems a little pesky but it’s a vendor requirement that we have no control over.

As we all get comfortable with the new system, other software package updates will be delivered to you in the same, almost transparent way.

As always, please contact the TSC Service Desk is you have any questions or concerns.

Outlook training links

Please visit the following link for an abundance of Outlook 2010 related tips, tricks and how-to guides: http://techsolutions.uwinnipeg.ca/index.php/outlook-training

Find all things realted to campus computer/network/information security here...

No faqs found in this category

You'll find all the latest FAQs about the Degree Audit reports here:

If additional training is required on how to run and interpret degree audit reports please contact the following people:

Undergraduate studies: Anna Hussey in Academic Advising: email: a.hussey@uwinnipeg.ca, Phone: 204.786.9863.

Graduate studies: Dagmawit Eshetu Habtemariam in the Graduate Studies office: email: d.habtemariam@uwinnipeg.ca, Phone: 204.786.9309.

Academic advisors and department assistants can run Degree Audit reports. Faculty advisors including Graduate Studies Faculty Advisors can ask Department Assistants to run Degree Audit reports for them. Student Records also has access to Degree Audit reports and will be using them to check for eligibility for graduation.

Faculty Advisors are not required to use Degree Audit reports when advising students, but we think they will be useful as they can be a significant time-saver.

Degree Audit has been built for all current Undergraduate and Graduate programs. If you do not see information for your program listed, then degree audit has not been built for it. There are a number of reason why degree audit may not have been built for a program. These include: the program is being phased out in the future, the program is a Joint Masters program which the University of Manitoba administers, undeclared programs, qualifying year programs.


While every effort is made to ensure the accuracy and completeness of Degree Audit in Colleague, discrepancies may occur. In the case of a discrepancy between Degree Audit and the University of Winnipeg Academic Calendar, the online Academic Calendar shall be deemed official.  Please let us know if there are any apparent discrepancies.

Undergraduate studies: Anna Hussey in Academic Advising: email: a.hussey@uwinnipeg.ca, Phone: 204.786.9863.

Graduate studies: Dagmawit Eshetu Habtemariam in the Graduate Studies office: email: d.habtemariam@uwinnipeg.ca, Phone: 204.786.9309.

These sorts of exceptions will eventually be entered into the student record in Colleague; some are already entered. Once all these exceptions are entered on a given student’s record, that student’s Degree Audit evaluation report will be able to tell us if the student is on track to meeting their program requirements.


UG studies: Carol MacKay email: c.mackay@uwinnipeg.ca Phone: 204.786.9746

Graduate studies: Dagmawit Eshetu Habtemariam email: d.habtemariam@uwinnipeg.ca, Phone: 204.786.9309

Undergraduate studies: Anna Hussey in Academic Advising: email: a.hussey@uwinnipeg.ca, Phone: 204.786.9863.

Graduate studies: Dagmawit Eshetu Habtemariam in the Graduate Studies office: email: d.habtemariam@uwinnipeg.ca, Phone: 204.786.9309

Questions about the Student password expiry and how it'll affect you? 

This is where the answers are...

TSC is enhancing the security features of the student accounts to follow industry standards and best practices and have put this measure in place, very similar to the claim ID process


By doing this the following applications will be affected:


Web Advisor


Lab computer login

Library (proxy services) or Library (libproxy.uwinnipeg.ca).



This means that your new password will allow you to log into all of these applications

Yes it is...if not done it will limit what applications you can log into such as:


Web Advisor

Lab computers


Library (proxy services) or Library (libproxy.uwinnipeg.ca)


For other FAQ please go to http://techsolutions.uwinnipeg.ca/index.php/student-password-expiry


If you are experiencing any issues please contact the Service Desk at 204-786-9149 or email us servicedesk@uwinnipeg.ca