OUTAGE NOTIFICATIONS

 

                Technology Solutions Centre

The W5 of OTTO

OTTO seems to have piqued a lot of people’s interest and we’ve received quite a few questions!

We’ve got answers, but because it’s been so much fun for us we’re not quite done with the teasing yet!

To be fair here’s little more info to hold you over…

Who’s OTTO?

  • OTTO isn’t exactly a ‘who’; it’s the name of the new ticketing system being implemented by the TSC Service Desk.

What does OTTO stand for?

  • Open Trouble Tickets Online

When is OTTO going to start?

  • OTTO’s first day at TSC is Tuesday, August 19th.   He is looking forward to working with everyone at the University of Winnipeg!

Where am I going to see OTTO?

  • OTTO is mostly going to be noticeable through emails - for now…

Why OTTO?

  • Our old ticketing system is just that – old!  There is a lot of manual process involved with creating a ticket and keeping our clients updated.  With OTTO, TSC can interact with our clients “OTTO-matically”; making sure you get instant ticket numbers and timely updates on all your requests!